Hello, I'm

Mehmet KONUK

Application Engineer

A curious, hands-on tech enthusiast who loves solving problems and simplifying complexity.

With a background in computer science and a passion for both low-code solutions and full-stack development, I thrive at the intersection of technical support, customer success, and innovation. Currently I'm a Senior Application Engineer at Pegasystems, where I dive deep into customer service applications, investigate technical issues, and ship real fixes — not just workarounds.

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Resume

Work Experience & Education

Experience

April 2022 – Present
Senior Application Engineer

Pegasystems

Working on customer service applications for a low-code platform. Investigate client tickets, reproduce issues, identify fixes/workarounds, write & test scripts, run diagnostics, and improve or redesign tasks.
2019 – April 2022
Web Developer & Technical Support

Adorn Firany & Home

Custom WordPress functions, hooks, configuration and prototypes supporting the company's ongoing development plans.
2016 – 2018
Security Specialist

Bitcronus

Web design, web development and server security. Implemented security measures and worked with the management team to defend information assets and protect personal data.

Education

2016 – Just Thesis
Computer Science

Polish Japanese Academy of Information Technology

Data Structures & Problem Solving, Networking, Operating Systems, Concepts of Parallel & Distributed Systems, Software Engineering, Digital Design, Computer Organization. Languages: Java, C++, PL/SQL, MS-SQL, C#, HTML, CSS, .NET, JS, Node.js.

Certifications

Software & Database Specialization

C# Programming, T-SQL / MSSQL 2008 R2, ASP.NET, ADO.NET, Web Services, XML, .NET
System & Network Expertise

Windows 7 Configuration, Windows Server 2008 R2, Microsoft Exchange Server
Web & Graphic Design

Adobe Illustrator, Photoshop CC, WordPress, HTML, CSS, Dreamweaver