Hello, I’m Mehmet KONUK Application Engineer Interesting AI

A curious, hands-on tech enthusiast who loves solving problems and simplifying complexity.

With a background in computer science and a passion for both low-code solutions and full-stack development, I thrive at the intersection of technical support, customer success, and innovation. Currently, I’m working as a Senior Technical Support Engineer at Pegasystems, where I dive deep into customer service applications, investigate technical issues, and implement real fixes (not just workarounds!). I’ve previously worn many hats — from WordPress developer and server security specialist to web designer — and loved every twist in the journey. When I’m not coding, debugging, or tinkering with cloud tools, you'll find me playing video games, exploring new music, or reading up on emerging tech. I’m also a firm believer in lifelong learning — from DevOps and AWS to design systems and automation, I’m always leveling up. Let’s build, fix, or imagine something together!

6

Years
of Experience

4+

Awards
Winning

Resume

Work Experience & Education

April 2022 – Present

Senior Application Engineer

Pegasystems

I primarily work on customer service application issues for a low-code platform. This includes investigating client tickets, reproducing issues, and identifying fixes or workarounds. I also write and test code/scripts, maintain applications, provide technical support, run diagnostics, debug, and improve or redesign tasks.

2019 – April 2022

Web developer and Technical Support

Adorn Firany & Home

Solid understanding of development and how WordPress uses related programming languages. Experienced in writing custom functions, using WordPress hooks effectively, configuring the system, reviewing development requests, and creating prototypes to support the company’s ongoing development plans

2016 - 2018

Security Specialist

Bitcronus

Web Designer, Web Developer, Server Security As a security specialist, implement security measures (based on the available policy) via development and management team The Defenders in the field of information security, including the protection of personal data

Certifications

Software and database Specialization course

C# Programming and Windows Programming Database programming and man.v: T-SQL, MSSQL 2008 R2 Web Programming: ASP.NET, ADO.NET, Web Service, XML, .NET

System and Network Expertise Course

Windows 7 Configuration, Installing and Configuring Windows Server 2008 R2, Managing Windows Server, Microsoft Exchange Server

Web and graphic Design course

Graphic: Adobe Illustrator, Photoshop CC Web: WordPress, HTML, CSS, Dreamweaver

Education

2016 - Just Thesis

Computer Science

Polish Japanese Academy of Information Technology

Courses: Data Structures & Problem Solving, Data Communications &
Networking, Operating Systems, Concepts of Parallel & Distributed Systems,
Programming Language Concepts including (Java, C++, PL-SQL, MS-SQL, C#,
HTML, CSS, .NET, JS and NodeJS), Software Engineering, Digital Design, Computer
Organization